Question 1

What brands of generators do you sell in Kenya?

Accepted Answer

EmersonEIMS supplies premium generators from Cummins, Perkins, Caterpillar, FG Wilson, SDMO, Volvo Penta, Honda, Lister Petter, Iveco, MAN, and Weichai. We offer diesel generators, gas generators, and certified used generators with warranties ranging from 12-24 months.

Question 2

Do you provide generator spare parts across Kenya?

Accepted Answer

Yes! EmersonEIMS maintains a comprehensive spare parts database with 1,560+ genuine parts including filters, engine components (pistons, gaskets, turbos, injectors), electrical parts (AVRs, MPUs, solenoids, sensors), control modules (DeepSea, PowerWizard), and switchgear. We deliver spare parts to all 47 counties in Kenya with same-day availability for stock items in Nairobi.

Question 3

What is the warranty on generators sold by EmersonEIMS?

Accepted Answer

New generators come with 24-month warranty covering engine, alternator, and control systems, plus 6 months of free maintenance. Certified used generators have 12-month warranty. Solar panels have 25-year performance warranty and 12-year product warranty. All spare parts carry 12-month warranty with performance guarantee.

Question 4

How much does a generator installation cost in Kenya?

Accepted Answer

Generator installation costs vary based on capacity and complexity. A 10kVA home backup generator installation starts from KES 350,000 (including generator, ATS, installation, and commissioning). Commercial 100kVA systems start from KES 2.5M. Contact us at +254 768 860 665 for a detailed quotation tailored to your power requirements.

Question 5

Do you service generators across all 47 counties of Kenya?

Accepted Answer

Yes! EmersonEIMS provides generator installation, maintenance, and repair services across all 47 counties of Kenya including Nairobi, Mombasa, Kisumu, Nakuru, Eldoret, Thika, Malindi, Kitale, and all other regions. We offer 24/7 emergency support with rapid response teams and stock spare parts locally for faster service.

Question 6

What solar power systems do you offer?

Accepted Answer

EmersonEIMS offers complete solar solutions including rooftop solar (residential & commercial), ground-mounted solar farms, hybrid solar-generator systems, and off-grid solar with battery backup. We use premium components from Longi, JinkoSolar, Huawei, Growatt, and SMA with 25-year panel warranty and professional installation across Kenya.

Question 7

How long does generator installation take?

Accepted Answer

Typical generator installation timeline: Small home generators (10-20kVA): 2-3 days. Commercial generators (50-150kVA): 5-7 days. Large industrial generators (200kVA+): 2-3 weeks. This includes site assessment, foundation work, electrical connections, ATS installation, and full commissioning with testing.

Question 8

Do you provide 24/7 emergency generator repair?

Accepted Answer

Yes! EmersonEIMS operates 24/7 emergency response teams across Kenya. Call our emergency hotline +254 782 914 717 anytime. We stock critical spare parts in Nairobi, Mombasa, Kisumu, and Nakuru for rapid repairs. Average response time within Nairobi is 2 hours, and we reach most counties within 24 hours.

Question 9

What control modules do you stock for generators?

Accepted Answer

EmersonEIMS stocks all major control modules including DeepSea Electronics (DSE3110, DSE4510, DSE4520, DSE5510, DSE5520, DSE6010, DSE6020, DSE7310, DSE7320, DSE7410, DSE7420, DSE8610, DSE8620, DSE8660, DSE8810, DSE8820) and PowerWizard controllers (PW1.0, PW1.1, PW2.0, PW2.1, PW3.0, InPower, APM402, APM403, APM802) with immediate availability.

Question 10

Can I get a quotation for spare parts online?

Accepted Answer

Yes! Visit our spare parts catalog at emersoneims.com/generators/spare-parts to browse 1,560+ parts with pricing, stock availability, and instant quotation generation. Search by part number, generator model, or component type. Request quotes online 24/7 or call +254 768 860 665 for technical assistance.

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Frequently Asked Questions

What size generator do I need for my home or business?

How often should I service my generator?

What brands of generators do you supply?

Do you offer generator rental services?

What is the difference between standby and prime rated generators?

How much fuel does a generator consume?

What causes a generator to fail to start?

Do you provide emergency generator repair services?

How much does a solar system cost in Kenya?

What solar panel brands do you install?

Can I connect solar to KPLC grid (net metering)?

How long do solar panels last?

Do solar panels work during cloudy days or rainy season?

What is the difference between on-grid and off-grid solar?

What size UPS do I need for my computer/server?

How long will a UPS provide backup power?

What brands of UPS do you supply?

How often should UPS batteries be replaced?

What areas do you cover in Kenya?

Do you offer Annual Maintenance Contracts (AMC)?

What payment methods do you accept?

Do you provide installation services?

What warranty do you provide?

What is an Automatic Transfer Switch (ATS)?

What is synchronization in generators?

What does kVA mean and how is it different from kW?

What is load banking and why is it needed?

How do I read generator fault codes?

What is the EmersonEIMS Diagnostic Suite?

How do I use the AI diagnostic chat?

Does the diagnostic tool work offline?

How much does generator installation cost?

What is the cost of generator servicing?

Do you offer free site surveys?

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